Citation company’s typographical error on a form used to contest Buffalo school zone citations leads some to sex-fantasy line


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Corrected the incorrectly listed number 1-800 and mailed to about 500 people. A company spokesperson said letters of apology have also been sent.

Buffalo, New York – A “Quote Processing Center” employee has a typo connecting some callers in western New York to an unexpected phone line from sexual fantasy.

Instead of the correct number 1-855, the 1-800 number with the same previous numbers was mistakenly listed, a company spokesperson told 2 On Your Side.

According to their website, the Citations Processing Center, owned by Sensys Gatso, helps cities, counties and other agencies collect outstanding debt payments, including the City of Buffalo.

The company handles mailing citations and other forms related to the Buffalo School District Safety Program.

Approval of the competition The forms were sent to about 500 people who sought to challenge the $ 50 fine for speeding in the school district, and included the unfortunate and incorrect number.

The spokesperson said the forms containing the incorrect phone number were mailed for three to four weeks beginning in mid-October. 2 From your side a copy of the form was sent by the bidder.

Parking Commissioner Kevin Hilfer said the city was informed of the typo on Wednesday evening and called the company on Thursday.

Hilfer added though that the number 500 is incorrect Approval of the competition Constitutes the correct telephone number of the Quote Processing Center, and is correctly incorporated into each individual quotation issued by the company on behalf of the City; Any number in the thousands.

A spokesperson for 2 On Your Side said that audit safeguards have been put in place to guard against future problems. Letters of apology were also mailed to everyone who received mail that had an incorrect number.

At this time, the spokesperson added, most employees are working remotely due to the epidemic.

The correct number to call the Quote Processing Center with questions about the quote or to pay the fine is 1-855-370-4229.


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